Terms of Service

1. Acceptance of Terms

By accessing and using the ITSTL website (itstl.com) and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Services

ITSTL provides managed IT services, cybersecurity solutions, cloud services, and related technology consulting services to businesses. Our services are described in detail on our website and in individual service agreements.

3. Use License

Permission is granted to temporarily access the materials on ITSTL's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials

4. Service Agreements

Specific IT services are governed by separate service agreements that outline:

• Scope of services to be provided
• Service level agreements (SLAs)
• Pricing and payment terms
• Confidentiality and data protection obligations
• Termination procedures

5. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use our services in compliance with applicable laws
• Not engage in any activity that could harm our systems or other users
• Respect intellectual property rights

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which is incorporated into these Terms of Service by reference.

7. AI Chat Assistant

Our website includes a chat assistant powered by artificial intelligence. By using it you understand that:

• Responses are generated automatically and may be inaccurate, incomplete, or out of date.
• The assistant does not provide professional, legal, security, or compliance advice, and its answers are not a substitute for a service agreement or a conversation with our team.
• Please do not share passwords, payment card numbers, health information, or other sensitive information in the chat.
• Your messages are stored, and are processed by our AI provider to generate replies, as described in our Privacy Policy.

8. Calls and Text Messages

If you tick the optional checkbox on our contact or VoIP quote forms, you agree to receive marketing and follow-up calls and text messages from iTSTL at the phone number you provided, including messages sent with automated technology. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent is not a condition of purchase or of receiving a response to your inquiry, and you can submit our forms without ticking the box.

9. Disclaimers

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company excludes all representations, warranties, conditions and terms express or implied, statutory or otherwise. ITSTL makes no warranty that the website will meet your requirements or be available continuously.

10. Limitations of Liability

In no event shall ITSTL or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on ITSTL's website, even if ITSTL or an authorized representative has been notified orally or in writing of the possibility of such damage.

11. Indemnification

You agree to defend, indemnify, and hold harmless ITSTL, its officers, directors, employees, and agents from and against any claims, actions, or demands, including reasonable legal fees, alleging or resulting from your use of the website or your breach of these terms.

12. Modifications

ITSTL may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Missouri, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

14. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: